Returns Policy
We want you to be happy. If you are not completely satisfied with an item bought online, contact us for a refund. We stand by our products and offer a refund within 30 days of the date you receive your item and before the date of the event. We understand that girls grow and in planning for an event, we don't want you to leave it last minute, in order to BEST serve our customers we offer size exchanges on any unworn, unwashed, not altered, or damaged items within a year of the date of purchase. Please note that you will have to pay for return shipping or drop off in Calgary, Alberta, Canada. If an item has been worn, washed or damaged it can not be returned or exchanged. Also returns are only available for items purchased online and is NOT available for items purchased through any of our retailers. Exchanges within the 1 year period are available for all online and in-store/ retail purchases. Feel free to contact us if you have any questions.
Shipping
Orders ship out from Calgary Alberta, Canada. For the shipping time please feel free to call us at 403-605-0230 or email vsharun@raescloset.ca. All orders are shipped with Canada Post express with tracking unless different shipping is required or communicated. Shipping across Canada is typically 3-7 days after the order is ready to ship. Dresses typically take 2-3 weeks to make if custom sizes are needed. All dresses can be processed and shipped faster if required.
We have flat rate shipping throughout Canada and US. If you have any questions, please contact us.